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White Papers
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A key element to reaching customer relationship “utopia” is an effective Customer Relationship Management (CRM) system that not only takes advantage of the latest technology, it is embraced by the employees using the system as part of their daily routine. ...
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And now, for the heavyweight battle that we’ve all been waiting for. . . In this corner, may I introduce the formidable Salesforce.com, a company that sells Customer Relationship Management (CRM) delivered through the software-as-a-service model. It boasts impressive ...
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The success stories are countless. The company names are impressive. The productivity and bottom line savings are remarkable. ING, Nikon, Sara Lee, Volvo, and United Way have all employed Microsoft Dynamics CRM and published striking results. The City of London, ...
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To achieve strategic advantage, companies often look to their information technology (IT) departments for line-of-business (LOB) applications that help them outperform their competitors. Whether it is a business intelligence application that provides managers with unique insights into market opportunities, a ...
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Solution builders—the people and organizations that use software and infrastructure to create custom solutions to business problems—face increasing expectations that they will be agents of IT savings in addition to serving as trusted, strategic partners for corporate success. Recent industry ...
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Microsoft Dynamics CRM is a full customer relationship management (CRM) suite with marketing, sales, and service capabilities that are fast, familiar, and flexible, helping businesses of all sizes to find, win, and grow profitable customer relationships.
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An overview of how Microsoft Dynamics CRM Online combines your everyday productivity applications with powerful CRM software accessed over the internet to improve marketing, boost sales and bolster customer service interactions.
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